Purchase Requests & Virtual Credit Card
WE ARE UNFORTUNATELY SEEING AN INCREASE IN UNSUPPORTED AND INAPPROPRIATE PURCHASE REQUESTS. PARTICIPANTS AND IF'S, PLEASE NOTE THAT IF THE PRODUCT OR SERVICE IS NOT CLEARLY IDENTIFIED IN THE SPENDING-PLAN WE WILL NEED REGIONAL CENTER APPROVAL FROM YOUR CASE MANAGER, NO EXCEPTIONS.PURCHASE REQUESTS & PROCESS:
If your certified spending-plan includes the purchase of goods or certain services, a purchase request will need to be submitted. This includes products and services such as computers, Uber, Lyft, iPads, sensory item purchases from Amazon, etc.
PLEASE NOTE THAT ALL PURCHASE REQUESTS MUST BE INDICATED IN YOUR SPENDING-PLAN ON FILE. WE ARE UNABLE TO COMPLETE PURCHASES FOR PRODUCTS OR SERVICES NOT CLEARLY INDICATED IN YOUR SPENDING-PLAN.
FMS Pay is able to complete purchase requests from merchants that accept one-time Visa card payments. If a participant has an ongoing purchase, such as a monthly gym membership, a Virtual Card can be issued and restricted to a specific merchant and monthly amount, or a virtual card may be issued for participants to register for camps, classes, etc. which helps to limit FMS Pay's need to login to participant's accounts or sign waivers, better protecting the participant.
ALL PURCHASE REQUESTS ARE FINAL ONCE COMPLETED. Please be 100% certain you want the item(s) when submitting a purchase request. FMS Pay is unable to accommodate buyer's remorse. We strongly recommend participants research products thoroughly before making a final purchase decision.Purchase requests should not be used to request payment on a service provider's invoice. Service providers should refer to the Service Provider Intake process.
As a reminder, the FMS must purchase all items directly for the participant. Reimbursements to participants are not permitted under any circumstances.
Please be sure to review the attached document titled "What can and cannot be paid for and why." (ENCLOSURE B).
This document will give an overview of products and services that cannot be purchased using SDP funds.
The purchase request and virtual credit card request forms may be completed, e-signed and submitted at https://www.myfmspay.com/forms
Purchase requests must support IPP goal(s). If there are any questions about your purchase request, FMS Pay will contact you. Please ensure an accurate shipping address is provided.
FMS Pay is required to maintain receipts for audit purposes. Copies of receipts will also be stored in the participant's Sync portal.
FMS Pay cannot guarantee our ability to meet sales deadlines or limited stock deadlines. The cost of any taxes and shipping charges are charged to the participant's spending-plan.
If you have any questions, please contact connect@fmspay.com
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