Service Provider / "Vendor" FAQs
Where is my payment?
Vendors, aka "service providers," should allow 3 - 4 weeks for payment turnaround time. 90%+ of invoices are paid within 3 weeks. To ensure we are able to serve our participants effectively, we appreciate vendors limiting unnecessary payment inquiries. Vendors should also refrain from having invoice auto-reminders sent, such as through QuickBooks, to ensure multiple copies of the same invoice are not received.
Vendors will receive an emailed EFT Remittance Advice from our eft@fmspay.com mailbox. Please be sure your current email address is on file and that the eft@fmspay.com email address is not being blocked by your Spam filters.
Please note, FMS Pay is unable to assist vendors with their internal accounting practices or support with Accounts Receivable reconciliations. Vendors are anticipated to keep track of their invoices and payments independently. FMS Pay will inform the participant if invoice(s) has been rejected for any reason.
Can I get an advance or rush payment?
No - in order to maintain an orderly and effective cash flow, we are not able to support vendors with emergency or rush payments. Vendors must allow 3 - 4 weeks for payment after participant sends in their invoice(s).
Doesn't FMS Pay have the participant's money?
No - funding is sought upon receipt of a valid invoice. FMS Pay does not "hold" client funds or maintain client funds in reserve.
What is my service code?
The service code is most easily found on the participant's spending-plan. The participant and/or their Independent Facilitator (IF) should discuss the budget and available funding directly with the provider. FMS Pay is unable to share the spending-plan externally, as the participant or their IF is responsible for coordinating all services in SDP.
Where is my IRS 1099 tax form?
1099s are issued to vendors per IRS regulation. Typically, a vendor may not receive a 1099 if they were paid under the threshold amount for the year, or if the tax classification indicated on the submitted W9 is an S or C Corp. If you were anticipating a 1099 and did not receive one, please confirm your most current IRS W9 is on file, along with your current vendor mailing address. FMS Pay does not offer tax advice. FMS Pay must comply with IRS orders for backup withholding.
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